Analytics

Fully integrated. Charts light up as soon as you activate the integration connector.

analytics

Customer Knowledge

Web analytics measures what visitors are doing for your brand. With CX Analytics it’s the opposite. It measures what your brand is doing for your customers.

Actionable Insights

Charts are designed to answer specific business questions. A comparison between multiple metrics and segments will help you find actionable data insights.

Productized Analysis

Minimize the need for custom number crunching. Instead, use the productized analysis modules to instantly get answers you need.

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Top 3 pain points

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Custom tagging nightmare

You invested a lot of time and effort to custom tag your site for your web analytics needs. And yet, the job is never done. You are tired of this ongoing customization.

SOLUTION

Out-of-box solution

We leverage native integrations into e-commerce platforms to automatically capture a broad spectrum of data types without the need for any custom tagging.

Big data – big maze

You are overwhelmed by the volume and variety of web analytics data. The sheer number of reports makes you feel like you are in a maze. ‘You can’t see the forest for the trees.’

SOLUTION

Behavioral Personalization

Our CX Analytics suite has multiple applications designed to address specific business aspects. Furthermore, each application has many one-click views with curated charts.

Raw data

Use of web analytics is like using a telephone book. The numbers are there but there is no story to read. You need data insights that reveal what is hiding behind the numbers.

SOLUTION

Advanced analysis

We apply smart algorithmic capabilities to identify data sub-sets that matter. Advanced charts, like quadrant analysis, visually point to the important patterns.

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Analytics at glance

4D Analytics

Get the pulse of key actionable areas of your digital commerce: visitors, journey, content, and offering. Be empowered to drill down from the big picture into finer details with just a few clicks.

SEE THE LAY OF THE LAND

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70%+ AVERAGE CART ABANDONMENT RATE!

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Cart Abandonment

Put the most important e-commerce metrics under the microscope . With this specialized application you will be able to examine every potential cause of this acute problem.

Click Maps

This is a perfect test design tool. Bubble size is proportional to the number of visitors that engaged with an element. Bubble color indicates how much such engagement contributed to the overall result.

VISUALIZING VISITOR ENGAGEMENTS

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MULTIDIMENSIONAL DATA VIEWS

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Quadrant Analysis

Let us do the heavy lifting and data crunching to help you detect patterns that really matter. You do not need to think. If a bubble is in a certain quadrant you know if this is good for you or not.

So what makes us different?

NO CUSTOM TAGGING

Our native integration into e-commerce platforms provides rich analytics right out of box.

4D VIEWS

4Ds represent the four corners of your digital business: visitors, journeys, content, and offering.

 COMPLETENESS

We unify web analytics and customer experience data to deliver deep insights and accurate attributions.

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