Full range of support options

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Standard

Use FREE online support with any paid SaaS customer experience optimization edition.
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Onboarding

Onboarding

Shorten the time to value. Let us help you with the integration, configuration, and strategy.
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Premium

Get priority technical and expert customer experience optimization assistance.
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Consulting

Let us elevate your customer experience optimization strategy to the next level.
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Premium Support

Increase the value of your investment in customer experience optimization technology.

Technical
Support
Technical +
Campaigns
Platinum
Service
 

 

 

 

 

 

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Account Setup: assistance with initial setup, including one time custom goal and event tracking provisioning.

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help

Support: priority access to senior technical support reps for web tickets.

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Account Manager: access to a designated account manager.

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help

Technical Assistance: access to an engineer – includes custom variable coding

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up to one (1) hour per month
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up to four (4) hours per month
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up to eight (8) hours month
help

Optimization Strategy: access to dedicated Optimization Success Manager to get strategic help with every aspect of your campaign.


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up to one (1) hour per month
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up to four (4) hours per month
help

Turnkey Campaign: white glove services that include multivariate campaign design, technical implementation, and QA testing – equivalent to hundreds of simultaneous A-B tests.


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up to one (1) campaign per year
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up to two (2) campaigns per year
help

Campaign Management: includes progress monitoring, variable adjustments, and bi-weekly 30 min progress meetings.


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up to two (2) campaigns per year
help

Campaign Analysis: a written report that includes the analysis of the campaign results.


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up to two (2) campaigns per year
Pricing*
$350/month
$650/month
$1,500/month
 

 

 

 

 

 

*annual contract required