Customer Success Manager

If your idea of Customer Success is rooted in an intrinsic motivation to help others find customized solutions to their challenges. We should talk.

At HiConversion, we’re obsessed with delighting our customers at every turn. To achieve this daily, our Customer Sucess Managers must possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI.

As a Customer Success Manager

You will:

  • Be the primary contact and advocate for approximately 200 small and medium-sized business customers
  • Become an expert in Customer Experience Optimization and become the trusted marketing advisor to each of your customers
  • Maintain a revenue base by managing account retention and renewal
  • Drive upgrade revenue from new product feature adoption and expanded usage
  • Work as part of the team to develop strategies for scale and growth

You have:

  • Prior experience with sales or account management teams
  • Experience working with small business owners and marketers
  • A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
  • Clear and articulate communication skills and the ability to effectively drive a phone conversation
  • Phenomenal organizational skills
  • The ability to thrive in a fast-paced environment

Pluses:

  • Testing and Personalization knowledge
  • Strong Saas business acumen
  • Experience with marketing automation software