For those marketers who want to achieve big results but need some long-term guidance on how to do it, this service addresses all of your needs. Whether you are new to customer experience optimization or want to accelerate the success you are already seeing, this package will help you achieve your goals.
Optimization Success Manager: An Optimization Success Manager (OSM) on the Premier Services Team to provide strategic customer experience optimization advice as well as help to plan and build one full funnel multivariate customer experience optimization campaign. The OSM is 100% focused on making sure you are able to see success. In addition, your OSM will serve as your primary contact and internal advocate here at HiConversion.
Dedicated Account Manager: A Dedicated Account Manager (DAM) to assist via phone or email with general technical support questions related to your HiConversion Subscription. Familiar with your HiConversion account and custom implementation, the DAM will be able to resolve your technical roadblocks faster as well as provide strategic guidance to avoid any potential roadblocks on the horizon.
Account Setup – account setup audit including provisioning of custom goals and event tracking.
Support: priority access to senior technical support reps for web tickets.
Account Manager: access to a designated account manager
Technical Assistance: access to an engineer – includes custom variable coding – up to four (4) hours per month
Optimization Strategy: access to dedicated Optimization Success Manager to get strategic help with every aspect of your campaign – up to one (1) hour per month
Turnkey Campaign: white glove services that include design of a multivariate campaign, technical implementation, and QA testing – equivalent to hundreds of simultaneous A-B tests – up to one (1) campaign per year
For more details, you can also download the official services description here.